Air India has reduced the assured ticket sales incentive for IATA-accredited domestic travel agents to 0.5 per cent this fiscal, a move that was opposed by travel agency body TAAI. However, an Air India spokesperson said it has not reduced incentives for travel agents.
“On the contrary, it increased the overall incentive by 10 basis points. The only change is to the incentive structure, which is now based more on agency performance. The new policy also allows an additional 900 IATA agents to earn productivity-based incentives of up to 1.5 percent, which in the past there was no politics,” said the spokesman.
The Travel Agents Association of India (TAAI) has asked Air India to withdraw its decision with immediate effect and provide a minimum 3% incentive/commission to its members and IATA accredited agents.
The airline was offering a 1 percent guaranteed incentive in India BSP.